Question 1

How long will it take to get my jersey?

Accepted Answer

Delivery time depends on whether the item is in our US stock or coming from our international partner. Ready to Ship (US Stock) items ship within 24 hours and typically arrive in 3–5 business days. Standard international orders take up to 7 business days to process, followed by a 7–15 business day shipping window. Holidays, customs clearance, or extreme weather can occasionally extend this timeframe.

Question 2

When will I get my tracking number?

Accepted Answer

Logistics information is typically generated within 24–48 hours after your package has been shipped. Note: for international orders, it's normal for tracking updates to pause while the package is in transit between countries or clearing customs — your package is still moving.

Question 3

How do I know which jerseys ship from the US?

Accepted Answer

Check the product description for a "Fast Shipping" label. If a specific size is at our US location, it will be clearly marked. If it is not marked, it will follow our standard international shipping timeline.

Question 4

What is your Return & Refund policy?

Accepted Answer

We offer a 100% full refund on the product price for items returned in original, resalable condition (tags attached, unworn). You must contact us within 7 days of delivery. The buyer is responsible for return shipping costs unless the mistake was ours (wrong item or damage).

Question 5

What if my jersey arrives damaged or items are missing?

Accepted Answer

Please inspect your package immediately upon delivery. If the package is visibly damaged or tampered with, take photos before opening it. If an item is damaged or missing, contact us within 48 hours of signing for the package and provide photos of the courier waybill, the outer box, and the item itself.

Question 6

Do I have to pay customs duties or taxes?

Accepted Answer

For most US orders, cross-border taxes and customs duties are handled by our platform during the clearing process. Please ensure your shipping address and contact info are 100% accurate — costs incurred due to an incorrect address or unattended delivery are the responsibility of the buyer.

Question 7

Can I cancel my order?

Accepted Answer

Unshipped orders can be cancelled for a full refund. Shipped or cleared orders cannot be cancelled — once the package is in the logistics chain, it must be received and then handled through our standard return process.

Question 8

How do the jerseys fit?

Accepted Answer

Player Version is a slim, athletic fit — we suggest sizing up for comfort. Fan Version is a standard US fit. Check our Size Guide for full measurements in inches and pounds to ensure a perfect fit.

Question 9

How can I reach support?

Accepted Answer

Email us at support.jerseysbyadrian@gmail.com. Service hours: Monday–Friday, 9:00 AM – 6:00 PM. We typically reply within 24 hours.

Frequently asked questions.